Withdrawal – Returns – Defective Products
Referring to section F of Terms & conditions
1. The Buyer has the right (article 4, par. 10 L. 2251/1994) within 14 calendar days from the collection of the Products, as long as they remain in their original packaging or they have not been consumed – worn or otherwise, to withdraw from the contract and return the Products to the Seller, claiming the return of the price paid either by cancellation of the transaction of the credit – debit card, or cash, or by presentation of security, at the Seller’s absolute discretion.
This right is exercised always in writing with a printed or electronic letter called Widhtdrawal form addressed to the Seller that will be sent via
(a) email message at [email protected] under the subject «Return according to article 4§10 Ν.2251/1994 », or
(b) written letter attached to the product or
(c) by visiting the Seller’s shop after notifying the Seller, where the Return form shall be filled in. In such return letter, all the Products to be returned as well as the cause of return will be described.
2. In such case, the Buyer recognizes and accepts that, by exercising the aforementioned right, he/she will receive compensation equal to the value of the returned Product, excluding the transportation costs that the Seller suffered in order to deliver the Products (if any). The return of the Products will be realized on the expenses and care of the Buyer at the Seller’s installations, accompanied by the relevant documentation (invoice – dispatch note) issued by the Seller.
3. The Seller reserves the right not to accept the Products for return due to withdrawal if they have suffered wear and not to return the price of their purchase to the Buyer.
4. The Seller is obliged, if according to the above receives the returned Products, to pay the Buyer the price of their purchase in cash, or by handing him a security, within 30 days from their delivery the latest.
5. The Buyer can exercise this right at any given moment from the order dispatch, even before the Products are delivered to him/her, or before he/she pays the price of their purchase.
6. If the Buyer exercises this right after the delivery of the Products and within 30 days from the written notification to the Seller regarding the aforementioned right, the Products are still not successfully returned to the Seller as described above, it is then agreed that this act constitutes a reversal of exercise of this right and a final acceptance of the Product (s).
7. Exercising the aforementioned right does not limit the rights of the Buyer to ask the replacement or return of the Products that have been mistakenly sent compared to the Buyer’s order, or Products that are defects (wears, lack of agreed properties etc) covered or not.
8. The Products are regarded defective when they do not possess the agreed properties, are worn down, are partially consumed, do not have data of origin (artist – creator, certificate of authenticity, etc.) or instruction manual, whenever this is required according to the common merchandising practice.
9. Products are not regarded as defective if the Buyer ordered them by mistake, nor Products that are worn down during the opening of the packaging by the Buyer and in general due to the Buyer’s, intentional or not, actions or omissions.
10. The Buyer reserves the right to ask the replacement of the Products that are deemed defective, according to an objective and fair estimation, or a reduction of their price of purchase depending on the severity of the defect, or compensation. In any case the Buyer accepts and agrees that the Seller’s liability is limited up to the total value of the Products and is not extended beyond that nor on other incidental damages that the latter could invoke that he/she suffered because of the defect or the defects, or on consequential damage, or other losses (e.g. non-material).
11. In case the wrong quantity of Products is delivered by mistake, then the Seller undertakes the obligation to correct the error at own expenses. In the case that the quantity of Products delivered is in excess of the one requested by the Buyer, then the Buyer has the right to pay the corresponding price to buy them within 7 calender days, or to request their return at the Seller’s expense.
12. In any case, the Buyer agrees that he/she is not entitled, or otherwise explicitly resigns from any other right of compensation against the Seller, whose liability is limited to the aforementioned restoration of the correct quantity of the Products.
13. The present paragraph and the right to return Products are not enforced on Products that are jewelry or accessories that are worn and as such, they are in contact with the human skin when used, as long as they are unpacked, in order to protect the health of every future buyer. In the cases of this Product category it is accepted and explicitly agreed that the review of the Products bought through a transparent packaging is sufficient for the final acceptance or rejection and the exercise of the right of withdrawal according to article 4, paragraph 10, L. 2251/1994.
Please click here to download the widthdrawal form
